Freepoint Hotel Cambridge, Tapestry Collection by Hilton

I've stayed here many times but it's been a few years and it's still beautiful! Reasonable rates. Excellent rooms; spacious. Nice staff. I've definitely had my share of hotel stays... I mean it's enough already but I would definitely stay here again. It's an excellent location every thing is there. Nice bar in the lobby and the food is great. I used to stay there when I lived with my mother around the way and needed to get out.. 😂 it's nice tho. Y'all should definitely check it out for that quick and chic getaway..

I stayed at the Freepoint Hotel Cambridge July 12-14 2024 in Room 211. This hotel was clean, comfortable and served its purpose. My concern is the lack of customer service from the front desk. I was able to charge my dinner and breakfast to my room. I was never asked for an ID or checked to make sure my name was registered to the room. Freepoint Hotel Cambridge had no problems taking my money. Anyone could come into this hotel, eat meals, and randomly charge them to rooms claiming to be a guest at the hotel. However, when I accidentally locked myself out of my room, I went to the front desk to get a key. I was denied a key because my name was not on the reservation. My husband was out shopping with his family and the room was registered under his name. This was of great inconvenience to me because I was not able to get into my room. I was disrespected and treated like a criminal. They thought I was going to go into a room that was not mine and steal things. This hotel is not respectful and has terrible customer service. There is also a mistrust of customers unless it comes to spending money because this of course profits this hotel and that is the only goal of this h

This hotel far exceeded my expectations. Past reviews are not great, as you can see. I don't know if there's been a management change or if they actually pay attention to their reviews, but the property was clean and well-maintained, the staff were very helpful, and the location was great. It's ten minutes' walk to Alewife station and is surrounded by shops and restaurants, including grocery stores and a pharmacy. If I come back to Cambridge, I'll be back here.

The location kept the price down, and was comfortable but not "WOW". This is a jumping off location to other destinations in Boston and surrounding areas. The front desk was superb - I booked the wrong day on Expedia and Freepoint was much more helpful than Expedia at resolving this. The room did the job and checked all the boxes for our needs. Thank you!

A few things, there is a table in the room but no chair, so if you are here for work, you have to drag the table over to somewhere you can sit. Was at the bar and the bartender moved the pop dispenser and knats flew out of it, swatted a few while I was sitting there. Doesn’t include breakfast, you have to pay for the pricey breakfast while you already paid for the over priced rooms. They have this laundry thing in the room that makes it feel like you are sleeping in the laundromat, I thought it was left in my room by mistake but I guess it’s supposed to be there. Luckily I had no one staying with me so I could use the bed for my luggage, there was no stands to put my luggage on, and I would have rather had that than the laundry rack.