The Pool Spa Billiard Store

The team was professional and kept me informed throughout the bill. The installer was a perfectionist, ensuring every detail was just right. They took the time to explain each step of the process, and we’re always available to answer my questions. The materials used were high-quality in the craftsmanship was outstanding my kitchen came out beautiful just as I wanted, and it has become the perfect space for entertaining guest

I am doing this review 3 months after my hot tub purchase. I got it at the Pembroke Pines convention center after dealing with Edwin. He is the shop owner. I have a nice Carl spa that use a new chemical technology. Edwin and his associates all are very nice. They explains all the details you need. The spa gets delivery to your patio, store helps with first set up. All first chemical were included on the purchase. Edwin came to my house himself to explain me again the set up for this new technology to make sure everything was ok. I am very happy with this store, his owner and associates for all the help, details and professionalism shown during my purchase. I highly recommend this store for your spa, bbq, pool purchase. Every person experience could be different, but in my case I am really happy. Good luck with your purchase!

This company deserves 0 stars but I will left my review based on my experience. Signed contract for an outdoor kitchen on July 30 with the promise of getting the job done within 3 to 4 weeks. Job finished on 11/12/2024. Mr. Edwin Quintero seems like a nice guy after meet him to pick up half of the payment and giving estimates. After that, do not answer calls, never call , do not show on the project ever again. You will heard from him to pick up the rest of the payment due. Not to mention his bothering face when you show up to his warehouse. Last but not least, the last invoice came with a totally different amount as he decided to buy upgrades materials without the owner consent. Based on my extended experiences of contracting companies in Miami area , I will recommend Not to Hire this company .

We contacted the store to get our jacuzzi repaired 2 weeks ago and they required $150 deposit to initiate the repair but no one responded after calling them every single day. Apparently the store is closing going out of business but they took people’s money, very dishonest people, they knew the store was going to close but yet they were asking customers for money they are thieves and very dishonest people. The tech that was supposed to come do our repair was let go because the store is closing.

I’ve owned my spa for many years and that said it requires service/repair from time to time. Recently, the circuit board failed after 12 years. A simple call to Victoria resulted in the problem being identified and quickly resolved. They ordered the required part and it arrived quickly and was professionally installed. They are always very responsive to whatever situation. I highly recommend them!