Premium Spas & Billiards

First time buyer of a billiard table and I knew nothing. Justin greeted me warmly when I came into the store and was very helpful in explaining the different sizes and styles available. He helped with checking availability on the styles I liked and reviewing finishes. He made the ordering process easy! The timeframe from ordering to installing was only about 3 weeks which I thought was pretty quick and worked well for my timeline. The installers were on time, efficient, pleasant, and professional. They did a terrific job assembling the table. We are very happy with the product and the service we got at Premium Spas & Billiards. Great customer service! I would highly recommend them to anyone in the market for a pool table or spa.

My husband and I were interested in exploring low-impact cardio options and began looking into swim spas. I came across an ad on Facebook Marketplace from Premium Spas & Billiards in Fairfax, VA, posted by Justin. From my first message, Justin was knowledgeable, responsive, and a pleasure to work with. Initially, my husband and I agreed we would not make a purchase that day, but after meeting Justin in person and seeing the products, we decided on the Platinum Spas Helios Swim Spa—a model that combines a hot tub with a current pool. Because we wanted to build a room around the spa, the project became more complex, involving plans, permits, excavation, and construction. Throughout the process, Justin stayed in close contact and patiently answered countless questions. Premium Spas also held our unit for nearly a year until we were ready for delivery, which was greatly appreciated. Delivery itself was impressive. Rick and his crew expertly maneuvered the 2,500-lb spa into a prepared foundation with professionalism, care, and efficiency. Once installed and connected, Justin personally provided an orientation on the controls and water care. His clear guidance made it easy to learn an

Justin and Charlie were fantastic. They were very helpful in selecting the perfect tub and then they addressed my biggest worry about getting on my deck. When our builders didn’t coordinate as well as hoped and built the deck without ensuring an easy way to lift the tub, Justin and Charlie sent a larger crew to get it up even though it was at a steep angle. Justin was also extremely responsive to our many initial questions when we first got the tub. He would respond to our texts, phone calls etc. and was very knowledgeable. The set up crews were all very friendly and accommodating. We absolutely love our tub and are super appreciative and highly recommend this shop for it outstanding service.

We recently purchased a Finnleo traditional outdoor sauna from Premium Spas & Billiards and would highly recommend them. We are very happy with our sauna! Justin was great from start to finish, helping with all of our questions along the way, as well as actually building and installing the sauna himself (with his partner). They did a fantastic job. Highly recommend.

Purchased a Jacuzzi hot tub, the sales person, Justin was diligent, knowledgeable, helpful and had excellent communication throughout the process. Patti assisted in the administrative end of things and was responsive, friendly and incredibly efficient. My hot tub was delivered early and is fabulous. There was a slight snag with the wrong steps being delivered to me, but this is when their customer service really proved top notch. The error was addressed head on and immediately over corrected; I was left feeling very confident in my purchase. I should note that I was in the market for awhile and dealt with several other top name retailers before deciding on this purchase. This is hands down the place to go if you’re in the market for a hot tub. These folks are good, honest, knowledgeable and hard working professionals and I am so glad I found them. Highly recommend!