Premium Spas & Billiards

Focus of business is exclusively on sales. Service department is terrible. Hot tub delivered with several leaks and multiple broken LED lights. 18 months later, hot tub still leaked, still multiple broken lights. Service department at Premium Spas, led by Troy, was a constant problem. Didn’t show up when scheduled. Showed up at other times with no notice. Declared problem fixed numerous times. Never fixed. Charlie, the owner, didn’t reply to calls nor emails. Patti, office secretary, rude and incompetent. Huge regret.

PS & B is a top notch Jacuzzi dealer. Superb, 1st class operation from sales process to install & follow up. Justin & Patty helped make a substantial purchase a breeze. Quality product that fit our families needs & budget. Couldn’t have asked for a better experience & support throughout the entire process. Our new Jacuzzi tub has been a game changer for our entire family. We did our due diligence- PS & B was heads and shoulders above other dealers, and our selection was a no brainer. They are overly dedicated & committed to a successful customer experience. So thankful!

In this day and age, I have low expectations for almost everything, but apparently I need to lower them even further now. Everyone here was happy and helpful until I had my first concern with my large purchase, then I couldn't find anyone to help me. I bought a Jacuzzi tub here and you never know if it is a bad product or bad service. Perhaps it is that they are mass producing the units to keep up with demand. My parents had a Jacuzzi tub from years back and recommended it (they purchased from someone else and never had the issues I have). Anyway, I have contacted them a total of 11 or 12 times over the past two months and no one seems to be address any issues. Two primary issues, one that the unit cannot stay cooler, ie in the summer if you would like to lock in 97 degree temp, it will jump up to 102+ (yes, I read the manual three times on how to accomplish this). It was suggested that the sensor is not working or bad (the unit is only 5 months old) but the one and only person in the entire DC metro area they have employed that is apparently qualified to resolve this or answer my questions will not return my calls. Also, I have followed all the rules with the chemicals, but appare

Bought a pool table recently from this place. Stan is the Manager there and extremely knowledgeable. He gave the best service and very prompt response. He was available everytime I called and took care of everything personally. You will not be disappointed if you talk to Stan. No pressure tactics. Made my purchase and installation a breeze and pleasure. Will definitely be going back to him for a Swim Spa purchase.

At first when I came in and talked with Stan, I felt so appreciative that someone was so willing to help me figure out how to get my new hot tub started. However, after administering the chemicals as suggested, I had a lot of problems with my chemical readings. Even though my hot tub is designed to use bromine and not chlorine, the company determined that there must be something wrong with my hot tub since the tester of sort showing any bromine in spite of using bromine for a week. At this point it became really clear that they had no idea what they were talking about. After spending $100 at their store, to tell me this? They have lost this customer for good. It seems that because I didn’t buy my hot tub there they just weren’t interested in helping me when it came right down to it. I definitely don’t recommend this company.