Valley Pool & Spa

After a bunch of research on hot tubs and hot tub retailers in the area, I recently purchased a Sundance 780 Dover from Valley Pool & Spa, and I cannot recommend them highly enough. I’ve had the tub for nearly three weeks now, and both the product and the service have been exceptional. If you are looking for a team that prioritizes transparency and communication, ask for Fred Coyner. Throughout the process, Fred was incredibly detailed, keeping me updated on shipping timelines even when winter storms in the Midwest caused unexpected delays. He never left me wondering about the status of my order and was extremely helpful in assisting with any questions I had throughout the process.

I am very happy with my experience with Valley Pool and Spa so far! We have been well taken care of from pre purchase months ago to delivery last Monday. Set up was fast and tidy. I received everything I needed to get up and running and then some! Great instructions on use and care from the installation team. Nice people and very personable. Can recommend them whole heartedly!

I used Valley Pool & Spa for a Merlin replacement liner for our in-ground 36'x18' pool. Valley Pool & Spa built the pool in 2004, and the original liner lasted that long! The price was fair, and the installation team (Brian and Travis) had decades of experience between them. Watching them work was like watching a dance. They showed up on site at 8:30 a.m., and by 11:30 a.m., the old liner was out, minor repairs to my walls and floor were completed, the new liner was fully installed with vacuums running, and the water was going in. Total job was done in only THREE hours, and my liner is wrinkle-free and stunning! As others have mentioned, the manager of liner crews (I'll withhold his name) is not the quickest to respond to calls or texts. I have no idea why. What I found that works is to call AND text multiple times, and eventually you'll get on his radar. Once you do, he's easy to work with. It's really a tough situation when leaving a review, because Brian and Travis were fantastic, and the liner was installed at a fair price and very professionally. If the communications were just more timely and responsive, there would be many more 4- and 5-star reviews for Valley Pool & Spa

I've talked with 3 different employees of Harrisonburg Valley Pool and Spa in opening up a pool new to me (with no knowledge of how to). They have all been very helpful and made me feel comfortable asking them questions!

We originally called to have help opening the pool and getting the heater started. When the service people came the first time, the pool heater, which had turned on but not heated, possibly because water wasn't yet flowing, prior to their visit, quit working entirely as they were fiddling with something. It now won't even turn on. The gentleman who had been working on the heater looked a little embarrassed and said that he had apparently shorted out the heater and he wasn't sure what had happened or why. He promised someone else would return again who knew more than he did, which did happen after a week or two. The new gentleman looked into the heater again and told us we would have to purchase a new heater. In fairness, they did find a mouse nest inside the heater, which probably contributed to the problem. Nonetheless, it worked before they came and stopped working while they were working inside it and never worked again after they left. In addition to this, during the second visit the service man took a sharpie and labeled the various pipes and also put pool shock into the pool. I don't recall if they used our pool shock or they brought their own. I believe they used ours, but