Valley Pool & Spa - North Versailles

Where to start, I had to wait almost 2 months for a service tech to fix a 10 dollar part on my hot tub. (Price based off my own research) the date was June 1st that my tech was to come out and fix the issue. The Wednesday prior I got a call from valley stating that Chris my tech would be at my home between 12-4pm so I took the day off work and I didn't receive my 1st call from Chris until 615pm. I told Chris that I was very upset because I took the entire day off of work to be here for him. He told me that he was only coming to asset the damage and the part needed, this was after I sent all the photos in to show what part was broken. I then called valley back and got a voice mail for a lady named Julie, I told her how upset I was that I waited all day and he Chris was a no show and asked for my 189.00 refunded for the service call. I NEVER received any call back from Julie. never!! Then the next time that I would here from valley was today June 5th. Stating that Chris would be here between 12-4pm and I would get a courtesy call from Chris whenever he would be on his way. Again, no call. So I came home from work around 330pm to find the part was fixed, however the jets in the hot t

BUYER BEWARE: After talking with Kyle/Alex on the phone, decided to finally stop into the North Versailles location to purchase a pool/hot back in January 2024. Family and I went in and met Anna T. Who helped us with this process. Everything looked good and sounded right as I asked many questions and for such a big purchase. No issues up until the delivery day for the hot tub which was very frustrating as the hot tub came extremely dirty as I was told and assumed it was new. Fast forward to the first time it was used. The aroma therapy liquid/bead holder came unthreaded and already collapsed within the wall of the hot tub. A noticeable scratch on the side of the lounge that you feel when laying in it. The pressure of the jets weren’t as strong due to the dirt, debris, and other gunk that was stuck in the jets that I had to remove and clean out yet this was supposedly new. John from Service came out and was helpful with properly securing the aroma therapy holder back into place. Tried reaching out to Kyle as he was my original salesman to discuss the scratch issue. Waited a month after being told he’d call me back only to find out he switched locations and I was never getting a cal

experience was with Kaitey and Jesse. They were extremely knowledgeable, patient, and professional throughout the entire process of purchasing our pool and hot tub. They made everything simple and enjoyable, and we’re thrilled with our purchase. They are a real asset to your team.”

As someone who works with the public day to day I am blown away. The guy that helped me out was extremely knowledgeable and helpful with all my pool care needs and super friendly.

Alex Larson was so helpful and nice! I was so thankful for his knowledge and expertise with all the pool chemicals and helping me figure out what I need for my first time opening my pool!